Frequently Asked Questions

1. What are Aftermarket Parts?

• Aftermarket parts are components manufactured by third-party companies not associated with the original equipment manufacturer (OEM). These parts aim to replicate the design and function of OEM parts but may vary in quality and performance.

2. What are Premium Parts?

• Premium parts refer to components that meet high-quality standards and are often sold by authorized dealers or original equipment manufacturers. These parts are designed to offer superior performance and reliability compared to aftermarket alternatives.

3. Quality and Performance Differences:

• Aftermarket parts can vary significantly in quality and performance as they are produced by different manufacturers with varying standards and materials.
• Premium parts are engineered to meet strict quality standards, ensuring compatibility, reliability, and performance comparable to the original components.

We offer 12 months warranty on screen repair services. Warranty only covers any defect on the part, and We don't cover any physical for water damage to the repaired parts.

iRepair Experts technicians try their best to finish most of the repair in 30 minutes. Some repairs can take extra time; for example, motherboard and Data Recovery can take 1 - 3 Days.

The time it takes to replace the screen on a Microsoft Surface device can vary depending on several factors, including the specific model of the Surface device, the extent of the damage, and the availability of replacement parts. While some screen replacements can be completed in approximately 2 hours, others may require more time, particularly if additional repairs or troubleshooting are needed.

At iRepair Experts Store, we aim to provide efficient and timely service while ensuring the highest quality repairs. When you bring in your Microsoft Surface device for a screen replacement, our skilled technicians will assess the damage and provide you with an estimate of the time required to complete the repair.

We understand that you rely on your device for work, school, and daily tasks, which is why we strive to minimize downtime and get your device back to you as quickly as possible without compromising on quality. If you have any specific time constraints or preferences, feel free to discuss them with our team, and we'll do our best to accommodate your needs.

Yes, at iRepair Experts Store, we prioritize quality and customer satisfaction, which is why we use genuine Samsung screens for repairs whenever possible. Genuine Samsung screens are manufactured to the highest standards and are designed specifically for Samsung devices, ensuring optimal compatibility, performance, and longevity.

Using genuine Samsung screens not only ensures a seamless fit and appearance but also helps maintain the device's original functionality and display quality. Additionally, genuine Samsung parts often come with warranties or guarantees, providing you with added peace of mind regarding the quality and reliability of the repair.

However, in situations where genuine Samsung screens are not available or if the customer prefers a more budget-friendly option, we may offer alternative high-quality replacement screens from reputable suppliers. Rest assured that regardless of the screen used, we always strive to deliver the best possible repair outcomes and customer satisfaction.

The decision to replace a battery depends on various factors, including the device's usage patterns, battery health, and individual preferences. However, a common guideline is to consider replacing the battery when its capacity drops to around 80% or lower of its original capacity.

Here are a few considerations to help determine when to replace a battery:

1. **Battery Health:** Most smartphones and laptops provide information about battery health, including maximum capacity and wear level. If your device's battery health indicates a significant decrease in capacity, it may be time to consider a replacement.

2. **Performance Issues:** If you notice that your device's battery life has significantly decreased, or if it frequently shuts down unexpectedly even when the battery percentage is not low, it could be a sign that the battery needs replacement.

3. **Usage Patterns:** Heavy usage, such as frequent gaming, video streaming, or multitasking, can accelerate battery degradation. If you use your device intensively and notice a decline in battery performance, replacing

the battery may improve overall device performance and longevity.

4. **Age of the Device:** As devices age, their batteries naturally degrade over time, regardless of usage patterns. If your device is several years old and you're experiencing battery issues, replacing the battery could rejuvenate its performance.

5. **Safety Concerns:** In some cases, swollen or damaged batteries pose safety risks, such as potential leaks, overheating, or even fires. If you notice any physical damage to the battery or if your device becomes unusually hot during use, it's essential to address the issue promptly, which may involve replacing the battery.

Ultimately, the decision to replace a battery depends on your specific situation and preferences. If you're unsure whether your device's battery needs replacement, consulting with a professional technician or referring to the manufacturer's guidelines can provide valuable insights and recommendations tailored to your device's make and model.

Most of the motherboard and data recovery repair will be ready in 1 - 3 days. In some cases, we have to arrange parts for the damaged motherboard, which might take some extra time.

At iRepair Experts Store, we welcome both walk-in customers and those who prefer to book appointments in advance. While booking an appointment can ensure a dedicated time slot for your repair or service needs and reduce wait times, we understand that sometimes you may need assistance on short notice.

Feel free to walk into our store during operating hours, and our skilled technicians will be happy to assist you based on availability. Whether you have a specific issue that needs immediate attention or you simply want to inquire about our services, we're here to help. If you prefer the convenience of booking ahead, you can also schedule an appointment through our website or by giving us a call.

iRepair Expertss accept mail-in repairs all over Australia; please book your device for mail-in repairs or speak to the Store where you want to send in your device.

Yes, at iRepair Experts Store, we specialize in repairing a wide range of phones and tablets from various manufacturers. Our skilled technicians are trained to diagnose and fix issues with devices from popular brands such as Samsung, Google, Huawei, OnePlus, Xiaomi, and many others. Whether you have a cracked screen, a faulty battery, water damage, or any other issue, we're equipped to provide reliable repairs for most phone and tablet models.

Additionally, our repair services cover a broad spectrum of devices, including smartphones, tablets, iPads, and other popular gadgets. So, whether you're facing issues with your iPhone, Samsung Galaxy, Google Pixel, iPad, or any other device, you can count on us to provide professional and efficient repair solutions to get your device back in working order.

iRepair Experts technicians don't restore customer data before they work on any device.

Data loss chances are minor on the events, but we recommend doing backup before the repairs.

iPhone repairs start from $69, also depends on what type of device you have or what kinds of repair are required. Please Click Here to check your estimate for your iPhone Or another device.

Repairs like Screen repairs, charging all simple part replacements will be ready on the spot. If we find out other issues or require particular part order, it will take an extra day.